What’s the Mannequin head product warranty?

Yes, everything you buy from Mannequin head has a guarantee of quality and will exactly match the description on the website.

Factories that supply Mannequin head are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.

We double-check the contents of all orders carefully before dispatch to our customers.

You can be confident about ordering from Mannequin head just as much as any western retailer.

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

1 All returns must first be approved by our customer serice team, you need request an RMA online. Returned items without RMA will not be accepted.

2 All returns items must be in brand new comdition,unused/unworn,unwashed,come with all original tags and their original packaging.

3 Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests,items must be retunrned its original state unaltered, unworn, undamageed and with tags attached in original packaging.Please make sure the hair is INTACT and the LACE has NOT been cut.For partial refund requests,contact customer service first, and send the items back after confirmation, Once the retunrned item is received and inspected with label No Problem,refund will be processed to the previous payment account.

* Please note that free gifts should be returned together with the main products .After the return request is agreed, the package can be shipping back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package's shipped out.

4 For Aftificial reason cause the items damaged,cannot be returned or exchanged,eg:cut the lace,hair has been washed/dyed/bleached...

5 You may be asked to provide personal details for returns or exchanges.These details will be used for the purpose of processing return.

Does Mannequin head check the products before shipping them to me?

Yes, for sure.

We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.

If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

What should I do if my items arrived damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.

If this has happened, please follow these steps:

If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.

If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.

Next, contact Mannequin head immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.

Once the courier company confirms that the case is valid, they will compensate Mannequin head, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Mannequin head in order for us to send out a new piece.

What should I do if my products go broken after a period of use?

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email to zk94277@gmail.com).

In this case, please kindly provide us with proof as below:

The photos of original Mannequin head package with front and back sides

The photos or video of the defective item(s)

The photos, video or screenshot showing the malfunction of the defective item(s)

We will usually offer you a refund or send a replacement as soon as the problem is confirmed.

Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and Mannequin head is responsible for the shipping costs of arranging reshipment by air mail.

Warranty Exemptions and Notes

Product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.